Payments and Billing
Payment for all QWK.net accounts is due on date of the billing cycle renewal. Unless otherwise stated by contract, credit card payments will automatically be processed on the billing date. QWK.net does not mail paper invoices, and email invoices are sent only upon request or in the case of overdue status.
QWK.net accepts payment by Visa, MasterCard, Discover, American Express, check, money order, and wire transfer. Credit card payments in amounts up to $500.00 are accepted. Payment of larger amounts must be made by wire transfer or certified check. Payment by wire transfer requires QWK.net to charge an additional $20.00 fee to cover bank fees. Please e-mail the Billing Department for wire transfer information.
To avoid service interruption, it is the customer's responsibility to use and maintain a current email address in the Customer Profile to ensure communication with QWK.net. It is also the customer's responsibility to notify QWK.net of any change in credit card information (i.e. new expiration date/ new credit card).
Late payments are subject to a $25.00 late payment fee. If payment is not received by the due date, and prior arrangements have not been made, service may be interrupted. Notification of this action will be made and payment must be received within seven days to avoid account deletion.
If payment is not received within seven days of overdue notice, and other arrangements have not been made, QWK.net may remove all files relating to your web site(s) from our servers. We do not guarantee any backup services pertaining to accounts or web sites removed for non-payment.
Returned checks are subject to a processing fee of the maximum amount allowed in the appropriate jurisdiction.
Re-Activation of Delinquent Accounts
Accounts suspended for non-payment are subject to a $35.00 re-activation fee for shared hosting services, or $150.00 for dedicated hosting services.
Online Account Management
QWK.net customers may check their account via our online management system at any time to review current charges. Any questions about charges should be reviewed with the QWK.net billing staff as soon as possible. If credit card payments are refused for any reason, parties are still responsible for making payment before the due date.
Dispute/ Chargeback Policy
If there is a dispute or question about credit card charges, contact the QWK.net billing staff as soon as possible. Parties should NOT issue a chargeback with their credit card issuer. Chargebacks are a serious issue and unnecessary in all cases. We will fully cooperate to resolving any issues, including issuing any appropriate credits. If a chargeback is issued without first providing QWK.net an opportunity to correct any problems, QWK.net reserves the right to charge a $150.00 administrative fee.
If you have a legitimate and serious objection to any aspect of your billing, please let us know. While we make every effort to ensure accurate billing, we realize that errors can happen. Your account will never be suspended for non-payment when you have a billing objection pending.