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Tier 1 Tech Jobs

Job Description
Tier 1 Tech provides "home-town, personalized" technical support services to customers in person, on the phone, through email and via the Service Ticket System. The Tier 1 Tech's primary responsibility is to care for the customer and help solve customers' basic technical problems. The Tier 1 Tech performs entry level computer, network and internet related tasks in a supervised environment.

Qualifications, Training & Skills

Idaho Falls tech jobs, Idaho technology employment
  • Associates degree, technical college certificate or equivalent experience.
  • 1 - 3 years of computer service experience.
  • 1 - 3 years of Internet related experience.
  • 1 - 3 years of Networking related experience.
  • Moderate competency in PC, Mac, Windows, and Linux.
  • Moderate competency in html, and java script.
  • Proficient in navigating web applications.
  • Strong interpersonal and communication skills.
  • Positive attitude, determination and self-motivation.

Duties, Functions & Responsibilities

  • Technical Support Services
    • Account Set-up
    • Email Setup
    • Web site and FTP Setup
    • Domain Registration
  • Bench Work
    • Computer Repair
    • Scheduled Data centers Preventative Maintenance
    • Data cable creation, testing and installation
    • Inspections of premises
  • Customer Support
    • Always Provide "Home-Town, Personalized" Support to Customers
    • Consumer Grade Internet Sales
    • Shared & VPS Hosting Sales
    • Credit Card Renewals
  • First Response Responsibility
    • Call back on phone messages - Immediate
    • Monitor Service Ticket System - Hourly
    • Respond to email support issues - Hourly
    • After Hours "On Call" support as scheduled
  • Other Duties and Level 2 Tasks as Assigned

To apply, fax resume to (208) 522-0435 or email resume here.

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