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Tier 2 Tech Jobs

Job Description
Tier 2 Tech provides "home-town, personalized" technical support services to QWK.net customers in person, on the phone, through email and via the QWK.net Service Ticket System. The Tier 2 Tech's primary responsibility is to care for the QWK.net customer and help solve first and second level technical problems. The Tier 2 Tech performs moderate levels of computer, network, database management and internet related tasks in an unsupervised environment.

Qualifications, Training & Skills

Idaho Falls tech jobs, Idaho technology employment
  • B.S. in technology related field or Equivalent Experience
  • 3 - 7 years of computer service experience
  • 3 - 7 years of Internet related experience
  • Moderate database administration skills
  • Advanced proficiency in PC, Mac, Windows, and Linux, html, java script, xml, PHP
  • Advanced proficiency in data centers and networking
  • Strong interpersonal and communication skills
  • A positive attitude, determination and self-motivation

Duties, Functions & Responsibilities

  • Technical Support Services
    • Account Set-up
    • Email Setup
    • Web site and FTP Setup
    • Domain Registration
  • Bench Work
    • Computer Repair
    • Scheduled Data centers Preventative Maintenance
    • Data cable creation, testing and installation
    • Inspections of premises
  • Network & Data centers
    • Server Installation and Configuration
    • Network Core Maintenance
    • Back-up Configurations
    • Database Administration
  • Customer Support
    • Always Provide "Home-Town, Personalized" Support to Customers
    • Consumer Grade Internet Sales
    • Shared & VPS Hosting Sales
    • Credit Card Renewals
  • First Response Responsibility
    • Call back on phone messages - Immediate
    • Monitor Service Ticket System - Tier 1 Back-up
    • Respond to email support issues - Tier 1 Back-up
    • After Hours "On Call" support as scheduled
  • Other Duties and Level 3 Tasks as Assigned

To apply, fax resume to (208) 522-0435 or email resume here.

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