Tier 2 Tech Jobs
Job Description
Tier 2 Tech provides "home-town, personalized" technical support services to QWK.net customers in person, on the phone, through email and via the QWK.net Service Ticket System. The Tier 2 Tech's primary responsibility is to care for the QWK.net customer and help solve first and second level technical problems. The Tier 2 Tech performs moderate levels of computer, network, database management and internet related tasks in an unsupervised environment.
Qualifications, Training & Skills
- B.S. in technology related field or Equivalent Experience
- 3 - 7 years of computer service experience
- 3 - 7 years of Internet related experience
- Moderate database administration skills
- Advanced proficiency in PC, Mac, Windows, and Linux, html, java script, xml, PHP
- Advanced proficiency in data centers and networking
- Strong interpersonal and communication skills
- A positive attitude, determination and self-motivation
Duties, Functions & Responsibilities
- Technical Support Services
- Account Set-up
- Email Setup
- Web site and FTP Setup
- Domain Registration
- Bench Work
- Computer Repair
- Scheduled Data centers Preventative Maintenance
- Data cable creation, testing and installation
- Inspections of premises
- Network & Data centers
- Server Installation and Configuration
- Network Core Maintenance
- Back-up Configurations
- Database Administration
- Customer Support
- Always Provide "Home-Town, Personalized" Support to Customers
- Consumer Grade Internet Sales
- Shared & VPS Hosting Sales
- Credit Card Renewals
- First Response Responsibility
- Call back on phone messages - Immediate
- Monitor Service Ticket System - Tier 1 Back-up
- Respond to email support issues - Tier 1 Back-up
- After Hours "On Call" support as scheduled
- Other Duties and Level 3 Tasks as Assigned
To apply, fax resume to (208) 522-0435 or email resume here.